Utility Hawk Portal
The first electric lights were turned on in Douglas on May 26, 1905. Since then, Douglas City’s electrical distribution system has grown to consist of 132.15 miles of high voltage primary lines.
The Electric Department is responsible for:
- Distributing electric service to more than 5,000 residents
- Maintaining 5,000 street and security lights
The Electric Department is a member of the Municipal Electric Authority of Georgia.
Water & Wastewater Distribution
ESG Operations, Inc. is contracted by the City of Douglas for the day-to-day operations of the Water and Wastewater division.
The Water and Wastewater Division responsibilities include:
- Maintaining the following facilities:
- 18 wastewater lift stations
- Four half-million gallon elevated tanks
- Six wells
- Pumping an average of 4.8 million gallons of water per day
- Serving an estimated 4,700 households
- Treating up to six million gallons of wastewater per day
- Georgia EPD Drought Notice (PDF)
- Outdoor Water Use Schedule (PDF)
- 2019 Water Quality Report (PDF)
- Visit EPA database for a full Consumer Confidence Report (CCR). Follow this link: Environmental Protection Agency.
Natural Gas Distribution
Since 1962, the Natural Gas Department has been supplying natural gas in the city and Coffee County. The responsibilities of the Natural Gas Department are:
- Conducting a variety of surveys and inspections including:
- Leak surveys
- Regular station inspections
- Valve inspections
- Yearly safety inspections
- Selling and servicing appliances
- Supplying natural gas to:
- 10 industrial customers
- 280 commercial customers
- 1,170 residential customers
Heating Energy Assistance Team
The Heating Energy Assistance Team (HEAT) is a nonprofit organization that assists Georgians with their home energy needs. For more information, please visit the program’s website.
Natural Gas Customer Deposits & Fees
If you own your home, your fees will be:
- Cut-on fee - $30
- Deposit - $40
- Pilot light fee - $10
If you rent your home, the Natural Gas Department will contact your landlord to sign a form stating they approve gas service at this location. If the landlord approves, your fees will be:
- Cut-on fee - $30
- Deposit - $60
- Pilot light fee - $10
Tap fees vary depending on the size of the gas line run to the location. If natural gas service is available in your area, you will pay your deposit/fees at City Hall located at 224 E. Bryan St, Douglas, GA 31533.
Know What’s Below...Call Before You Dig!
Before you start digging, call (800) 282-7411 to find out the location of nearby power lines. View the Call Before You Dig brochure (PDF) for more information.
Public Works Division
ESG Operations, Inc. is contracted by the City of Douglas for the day-to-day operations of the Public Works division.
The mission of the Public Works division is to provide and maintain the city’s street, sanitation, stormwater, traffic control, animal control, and engineering for the protection of the public and improvement of the quality of life for the residents, businesses and visitors of Douglas. We strive to provide quality services, within available resources, to our customers in a timely and efficient manner. We provide these services as well as support economic growth, public health, personal safety. Our personnel also serve as first-responders in emergency situations.
Regular/Recycling Pickup Schedule - Regular trash carts are picked up Monday through Thursday beginning at 6 a.m. Please place cart at proper location on the night before pickup. Recycling is every other Friday.
Mosquito Control Program
Citizens can control mosquitoes by removing standing or stagnant water that can be found in birdbaths, swimming pools, wheelbarrows, ceramic pots, pet dishes, etc. Eliminating tall grass, weeds, and excess vegetation around your home will also help to control mosquitoes. To protect your family from "the bite", stay indoors at dawn, dusk, and early evening when mosquitoes are more active and remember to apply insect repellent.
For more information about Zika Virus threats and dangers visit the Center for Disease Control website.
Have an Issue or Need to Report a Problem?
Our "One Click to City Hall" request tracker offers customers the ability to submit concerns and work orders to the City of Douglas.