224 E. Bryan Street
Fx: (912) 384-6730
Monday - Friday
8:00am - 5:00pm
The purpose of the City of Douglas 311 Customer Care Center is to establish a centralized service request system that embodies a citizen-centric approach. Customers will be able to dial 311, which will be a three-digit number, to connect to the Customer Service Specialists.
- To provide more efficient customer service.
- To develop a streamlined approach to service/delivery.
- To increase the ability to track service department performance and improve accountability.
- To improve citizen access to municipal services and information during emergencies.
Municipal Services Brochure
For a full listing of services provided by the City of Douglas, please select City Services for our online A-Z Resource Guide.
HOURS OF OPERATION
The Customer Care Center will serve as the communication link to provide timely and consistent handling of customer needs through a friendly, motivated City employee. This 24 hour a day, 7 day a week operation will be able to handle customer service any time regardless of the hour or date by calling the 311 number.
During the hours of 8:00am – 5:00pm, Monday – Friday, on weekends and holidays, customers will be able to dial a three-digit number, 311, to connect to a Service Specialist. The Customer Care Center will serve as the communication link to provide timely and consistent handling of customer needs through a friendly, motivated City employee. Service Specialists will be available from 8:00am – 5:00pm to answer general calls to the City, process service requests and any utility related needs for connections and service.
The City of Douglas would like for customers to know that when calling from a cellular phone that the three-digit call to 311 only works with Windstream, AT&T, and Verizon customers at this time. We do apologize for any inconveniences, but customers can still receive the same customer service care by dialing the full number, which is 384-3302.