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Electric
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Responsibilities
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Contact
Mike Hudson
Utilities Director

321 S. Pearl Ave.
Douglas, GA  31533

Ph: (912) 389-3445
Fx: (912) 384-0460

After-Hours Utility Emergencies
Ph: (912) 384-3302

Fx: (912) xxx-xxxx
Medical Emergency Ph: 9-1-1

Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.
The Electric Department is responsible for:
  • Distributing electric service to more than 5,000 residents
  • Maintaining 5,000 street and security lights

Electrical Distribution System
Douglas City's electrical distribution system consists of 132.15 miles of high voltage primary lines.

Call Before You Dig
Before you start digging, call (800) 282-7411 to find out the location of nearby power lines. View the Call Before You Dig brochure for more information.

Additional Information
The Electric Department is a member of the Municipal Electric Authority of Georgia. It is also locally-owned and was established in 1903.

NEW PROGRAMS FOR SENIOR CITIZENS OFFERED BY DOUGLAS UTILITIES BEGIN OCTOBER 3, 2016
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CALL 384-3302 TO LEARN MORE!

The Douglas Utilities Department will begin offering new Utility Programs for Douglas Utility customers who are ages 65 and older on October 3, 2016.   The two programs are a monthly $10.00 Senior Discount and the Weatherization Grant-Loan Program.

The Senior Discount Program is available for active account holders ages 65 & Older.  Beginning October 3rd, these seniors are now eligible to receive a $10.00 monthly credit to their Douglas Utility account.  Some of the requirements are as follows: 

  • Electric service is turned on for the utility account with the Douglas Utility Department. 
  • Senior must be age 65 or older. 
  • The account must be a residential account. 
  • The applicant must be the owner of the utility account with full privileges on the account. 
  • After enrolling in the program, every 2 years on Feb. 1st, the senior must re-apply and follow all the steps above to continue to be eligible with one exception (Exception - if the senior citizen is placed in an assisted living facility or at another location for personal care and no one is living at the utility service location, if the City is notified and services are left on, the discount will continue).  Should the account holder fail to comply, discount will be stopped until the proper steps are taken by the account holder as described above.  The reinstated discount will not be retroactive but resume again with the next billing cycle.   

Should the City be informed or discover that any account holder receiving the Senior Discount is deceased or no longer resides at the location of the utilities, the discount will be discontinued.  For full requirements or to activate the Senior Citizen Discount option, please contact the Customer Care Department at the City of Douglas or by dialing 3-1-1or 912-384-3302.

“For several years, senior citizens have asked for a discount or incentive when becoming a City of Douglas utility customer,” says Utility Director, Mike Hudson.  “We are proud to offer these new utility programs that will offer a monthly discount and provide a grant-loan program for weatherization of homes that seniors own within the City of Douglas.”

Another option available to Senior Citizens on October 3, 2016 is the Weatherization Grant – Loan Program.  Qualified City residents with limited weatherization improvements to their home, may apply for the Weatherization Grant-Loan program.

Some of the Requirements for this option are as follows; the Senior must be 65 or older (driver’s license or picture ID required showing date of birth, account must have active electric residential service with the City; must be a resident of the City of Douglas and a U.S. citizen, must be the Utility Account Holder or listed on the utility account, must meet current HUD low/moderate income limits, must provide proof of home ownership, must occupy structure as primary residence, must provide proof that property taxes are current, must be current on utility account and applicant must not be a participant of the Douglas Utility Payment Plan, must provide income verification.  Manufactured homes are eligible providing they are permanently affixed.  Rental property is NOT eligible.  An energy audit will be performed on each housing unit to determine needed improvements by a qualified City staff person.  The maximum amount eligible per household is $5,000 including labor costs.  The applicant will be required to pay fifty (50) percent of the total amount improvements on their monthly utility bill up to a 60 month time period.  However, due to limited funds, approximately thirty (30) applications will be received and processed on a first come, first serve basis.  For a full list of all policies and procedures concerning the Weatherization Grant-Loan Program, please contact the Community Development Department at 912-389-3432.


CITY ANNOUNCES NEW DOUGLAS UTILITIES DEPARTMENT WILL CONSIST OF ELECTRIC, WATER/WASTEWATER, AND GAS
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The City of Douglas would like to announce the formation of the Douglas Utilities Department that will consist of Electric, Water/Wastewater and Gas divisions.  The new Douglas Utilities Department director, will be longtime employee and Gas/Water/Wastewater Director Michael Hudson.  Along with merging these departments, the City will roll out a new branding campaign beginning with a new Douglas Utilities logo and new Residential Douglas Utilities bill, while also changing the name of the Customer Service Department to the Utility Billing and Payments Department with Tommy Harrell as the Manager.  Citizens will also notice new decals on Douglas Utilities vehicles and the new logo will be on Douglas Utilities employee uniforms.  Although, the stormwater and sanitation divisions do not fall under Hudson’s day-to-day management, those divisions are considered utility services and are included in the branding campaign.

“We are trying to brand our new Douglas Utilities Department,” says City Manager, Terrell Jacobs.  “The Douglas Utilities branding campaign will create new educational and informative materials, public speaking opportunities, and bring citizen awareness to utility services that are provided by the Douglas Utilities Department.  We hope that by making these changes, citizens will recognize what services their Douglas Utilities bill consists of instead of assuming it is only an electric bill.”

During the first billing cycle in October, a new residential utility bill will be introduced to Douglas Utilities customers.  The bill will be easy to read and will consist of a breakdown of services and the usage of these services each month.  Several education pieces have been created to make reading the residential Douglas Utilities bill easy for customers.  The existing 311 Customer Care Center will assist Douglas Utilities with educating the public on the changes and how to properly read their new residential utility bill.

For more information about the Douglas Utilities Department, please contact the Customer Care Department by dialing 311 or call 912-384-3302. 

                    


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Staff Directory
View the Electric Department's staff directory.


City of Douglas
Contact Us | City of Douglas, City Hall, 224 E. Bryan Street, Douglas, Georgia 31533, (912) 389-3401 Facebook RSS
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